Knowledgebase: PaperCut
PaperCut Kiosk Tips and Servicing
Posted by , Last modified by on 19 September 2014 11:08 AM

Powering On and Off

  • Turn on white power board first then Lenovo power button
  • Turn off Lenovo first then white power board. Only turn off lenovo with lenovo power button

 

Cleaning

  • 1/2 yearly cleaning of Note and Coin mech using Isopropyl alcohol 
  • Ensure cabling inside the mini kiosk is kept neat with cable ties and cables going to coin / note module are secure

 

TL6

  • Don't unplugg USB leads as the TL6 (Note and Coin comms box) gets the port reassigned. That's either end of the USB lead - on the lenovo or at the TL6. If this has to happen use device manager to determine the port the TL6 has been assigned to and open up the config tool from the desktop and adjust accordingly

 

USB TL6 Test Program

  1. Go to Start > All Programs > find USBTL6TEST program
  2. You need to enter specific Serial Port of the TL6. This can be found in Device Manager under Ports section > TL USB Interface
  3. Click Connect. The coin and note module lights will show yellow status
  4. Click Enable Coins and Enable Notes. Light status on coin and note module will be green
  5. Insert range of coins / notes and pay attention to “Total Value Inserted” to make sure readings are working correctly.
  6. If coins are not being accepted you need to do the following:
    1. Press button on the coin module
    2. Once light is green insert the coin
    3. Repeat steps for each coin
    4. This is done to configure range of coins to be accepted by the reader and has been done prior to install

 

Notes and Coins aren’t being accepted

  1. Check for note or coin jams and clear. This is usually customer advice over the phone
  2. Reboot lenovo using lenovo button. This is usually customer advice over the phone
  3. Is the network link up. This is usually customer advice over the phone
  4. Clean coin and note mech. This is a reseller task
  5. Reboot TL6, unplug MIC jack and reinsert.This is a reseller task
  6. Over time plug pack voltages can degrade and usually the environment plays a factor, test plug pack voltage levels. A small drop in voltage will not provide required voltage to note and coin mechs and thier operation stops. Replace plug pack. This is a reseller task

    **Standard behaviour - On power up or by removing and reinserting the plug pack tip on the TL6 the note mechanism will cycle the note stacker and RED LED's are displayed on the note runway. The coin mech has an amber LED. At this stage a user has not validated their account.
  • On account validation the note stacker runway LED's turn green as does the coin mech LED.
  • Check Coin and Note modules cables are secured.
  • The coin mechanism can be reprogrammed if a particular coin is problematic. Instructions are on the side of the coin mech and involves holding down a single button until the LED flashes then inserting desired coins so the devices re LEARNS the coin. This is a reseller task
  • Go through USB TL6 Test Program steps mentioned above in this document

 

Troubleshooting and investigating Overs / Unders

  • A full transaction history for the device can be accessed from the PaperCut administration interface, via Devices → [name of device] → Transaction History. The filters provided make it easy to narrow down the search to a particular time period or for a particular user.
  • Event and transaction logs are also stored on the Pay Station system itself. These are located in the home directory of the user currently logged into the operating system, e.g. C:\Documents and Settings\username. The Pay Station maintains the following files in this directory:

pay-station-transaction.log – contains all transactions carried out on the device. It should match the device's transaction history in the administration interface (mentioned above).

pay-station-event.log – contains various information about the state of the Pay Station. If there has been an error processing a transaction it will be logged here.

release-station.log – contains more general information about the running of the Release Station and Pay Station functionality. If a serious error has occurred while running the Pay Station it will be logged here.

 

Printer not printing receipts

  • Check the print queue status to see if any jobs are in “error” mode or have multiple jobs in the queue. There is no hold/release set on the receipt printer queue
  • Make sure the “printer name” under control panel > devices and printers is the same as the following:
    • C:\release\extensions\acknowledgement-printer, open ack-printer.properties and set the following:
    • ack-printer.enabled=Y
    • ack-printer.name=Printer

 

Receipt is not being trimmed by the auto cutter

  • Ensure the receipt paper is 80W x 120L x 25.4 core
  • The new roll paper might be bit tight at the start of the roll and this prevents the paper being automatically cut when printing receipt.
  • Remove the roll from the kiosk
  • Unroll approx 5 feet of paper then roll it back up
  • Put back in the kiosk

 

All-in-one Lenovo BIOS settings

  • Disable side USB ports in BIOS (Should be done)
  • Set to Power on AC. If kiosk loses power it will automatically be turned on (Should be done)
  • Set to wake on-Lan

 

Windows Operating system

  • Don't join the kiosk to the Domain
  • Set static IP address, Subnet Mask and Gateway
  • Turn off screensaver
  • Hide Taskbar
  • Set Power settings to never for display and computer sleep options
  • Ensure the account running PaperCut Release Station software isn’t running on Windows account with admin rights (This is part of the install process)
  • Don't enable windows updates. Client IT team can schedule windows updates when they have scheduled downtime
  • Don't update PaperCut Station version. The Release station software is backwards compatible with newer PaperCut versions running on the Print Server(s) and will only need infrequent updates.
  • Enable firewall. TCP 9191 needs to be set as an exception

 

Spare Parts

  • ST1 Note reader
  • QL coin mech
  • TL6 Comms box
  • Power Pack 12V, 2A Switchmode
  • VKP80II Custom Receipt Printer (Large thermal print rolls Size: 80W x 120L x 25.4 Core)
  • Senor TP290 Receipt Printer (Slip print rolls Size: 80(W) x 83(Max) mm)
  • Lenovo 23" with touch (All lenovo have 5yr warranty)
  • HID Global 5427 Omni Reader
  • Spare USB lead 1.0m (printer type)
  • HPM, 4 Outlet Surge Protected Child-Safe Powerboard
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