Knowledgebase: Inepro
DocuPro - Disabling and Enabling print accounting
Posted by Matthew Ryan, Last modified by Matthew Ryan on 25 October 2011 10:15 AM

Disabling active inepro print queues

1) On the main Inepro server open "Inepro Back Office Manager" software and logon if required.

2) Select "DocuPro Devices" menu and then double click the desired printer.

3) Select the "Printer" Tab and un-tick the DOCUPRO ACTIVE setting.

4) Repeat this for all the required printers. When prompted dont restart the services until completing all the printers.

5) On Windows 2008 servers it is best to restart the services from the SERVCIES manager. Restart the "Inepro Service Manager" service and this will do all required services. Additionally restart the "Print Spooler" service (If other services are dependant on the print spooler service choose Yes to restart these too).

To open service manager:

[Click START | RUN | Type SERVICES.MSC | OK]

N.B. In most instances the print queues are hosted on the inepro main server so this process is all that is required. Where print queues are hosted on a separate server to the inepro main server then perform step 5 on each of the remote print servers after completing steps 1-4.

 

Re-enabling inactive inepro print queues

1) On the main Inepro server open "Inepro Back Office Manager" software and logon if required.

2) Select "DocuPro Devices" menu and then double click the desired printer.

3) Select the "Printer" Tab and tick the DOCUPRO ACTIVE setting.

4) Repeat this for all the required printers. When prompted dont restart the services until completing all the printers.

5) On Windows 2008 servers it is best to restart the services from the SERVCIES manager. Restart the "Inepro Service Manager" service and this will do all required services. Additionally restart the "Print Spooler" service (If other services are dependant on the print spooler service choose Yes to restart these too).

To open service manager:

[Click START | RUN | Type SERVICES.MSC | OK]

N.B. In most instances the print queues are hosted on the inepro main server so this process is all that is required. Where print queues are hosted on a separate server to the inepro main server then perform step 5 on each of the remote print servers after completing steps 1-4.

These steps assume print queues have been installed and configured for your environment previously. These steps should only be followed where it's required to disable print accounting for a period of time. To setup a NEW print queue with inepro accounting additional steps may be required to achieve the desired behaviour and accounting outcome.

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